In a bid to support e-commerce, The Dental Online Shop enables you, via the completeness of the descriptions it displays in its pages, to enjoy the benefit of direct contact with the products available quickly and easily.
Wanting to highlight the benefits of using the Internet in our daily purchases, we present the terms and conditions for repayment or non-defective products.
Returns due to incorrect product delivery
If the product we sent you is different from what you ordered, you may return it within fourteen (14) days of purchase. The return of the product in this case, can only be done if the product is in original condition and meets its original packaging. Shipping costs for these cases are borne by you and returned to you in the form of a coupon (voucher) (which is redeemable on your next purchase) once the product is received by to us. The replacement will be made after the returned product was checked and found after testing that is subject to replacement.
Returns of defective products
In the event that a product bears a manufacturing defect and if it is satisfied by the authorized repairer who provides the warranty or if The Dental Online Shop provides direct warranty the following shall apply:
- The guarantee is given for a limited period of time shown on the detailed product characteristics. After this period the repair or replacement of the product is possible surcharge on a new agreement with the customer.
- The return of the replacement product will be handled along with all the documents accompanying the product (for example the receipt, manual etc.) and to meet the packaging.
- The return of the products through courier should be made to the address of The Dental Online Shop:
The Dental Online Shop
183, Leontiou A ', LeontiouCenter, Block C
3020 Limassol - Cyprus
When returned via courier, the customer shall bear the costs of sending to us and the online shop will bear the shipping costs of the replaced or repaired product.
- After returning the goods, they are checked for the defect reported by the customer and then The Dental Online shop makes contact with him for information about the test results.
- If the defect is found, repair is performed, or replacement of the product is made. If the product cannot be repaired within reasonable time and another similar product fit for purpose cannot be found in order to replace the defected product, the transaction is cancelled. If the transaction is cancelled, refund of the purchase is done the same way the customer had performed the initial payment to the site.
- In particular, if billing by credit card The Dental Online Shop will be obliged to inform the issuing bank to cancel the transaction and the bank will make every subsequent act provided under the contract drawn up with the client without responsibility of the company anymore. The Dental online shop no responsibility for when and how to perform the reversal, regulated by the abovementioned contract.